You are here: Homepage > Help > FAQs

FAQs

What authority does the Complaints Commissioner's Office (OCC) have to deal with complaints?

The OCC was established pursuant to the Complaints Commissioner Law, 2003 with the power and authority to investigate in a fair and independent manner written complaints to ascertain whether injustice has been caused by improper, unreasonable or inadequate government administrative conduct.

To whom does the OCC report?

The OCC is independent and reports directly to the Legislative Assembly through the Speaker

Can the OCC investigate authorities such as the Water Authority, Civil Aviation, Port Authority or, Cayman Airways?

Yes, the OCC has jurisdiction over any government ministry, company, department, portfolio, statutory board or authority.

Where do l go to complain?

Residents can come to either of the Complaints Commissioner's two offices to register their complaint or they can make arrangements to have someone from the office meet with them.

How long does it take to solve a complaint?

Depending on the nature of the complaint the OCC strives to reach a conclusion within a three-week period. Due to the complexity of some cases the period can be extended by many weeks.

Are complainant's details made public?

Investigations are conducted in private. Confidentiality is maintained in the course of the OCC investigation. The Government department involved will know the name of the complainant, as they will need to produce the relevant files and answer questions.

What is done with anonymous complaints?

The OCC does not act on anonymous complaints. However these complaints are read to determine if a pattern of misconduct can be found. If so, an own motion investigation can be commenced.

Is the Complaints Commissioner's Office part of the Cayman Islands Government?

The OCC is funded by the Legislative Assembly and does not answer to the governing party or any minister. It has been established in such a way as to protect the independence of the office.