What can you complain about?

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Complaints may focus on relevant topics of maladministration such as inefficient, bad or improper administration. These terms include:

bias, partiality
neglect, inattention
delay
abuse of power
incompetence, ineptitude
perversity, rudeness
unwillingness to treat the resident as a person with rights
refusal to answer reasonable questions
neglecting to inform a complainant about rights or entitlement, including appeal routes
knowingly giving misleading or inadequate advice
offering no redress
faulty procedures
failure by management to adequately monitor compliance with procedures
failure to reduce the effects of rigid adherence to the letter of the law where that produces inequitable results.

Some topics cannot be investigated, e.g. court cases.

Last Updated: 2006-03-22